Property Consultant

The Domus Group of Companies is an industry leader providing innovative real estate investment and management solutions.  For over 17 years, the Domus team has specialized in multi-residential property management, student housing, development, condo management and asset stabilization.

We are a love-to-have-fun team that craves growth.  We focus on giving a superior customer experience to our renters and investors alike.

• Competitive salary
• A predictable 10-6, Tuesday to Saturday or Monday to Friday schedule (dependant on time of year)
• Health & wellness benefits program including dental & vision
• Mental Health Employee Assistance Program
• Tuition payback program for qualifying programs
• A dynamic, supportive and cooperative work environment-we have high goals and we want to have fun achieving them!

We are searching for an outgoing, detail-oriented, organized professional that loves to build and foster great relationships with potential residents and team members alike.   This person will guide prospective renters on their apartment-hunting journey by answering inquiries via phone and email, scheduling and conducting tours, and ensuring our renters are matched with the perfect fit.   When sales are up to date, this person will help out the rest of our team with their seasonal tasks to ensure we over-deliver on our promises and standards of customer service.

This position reports to the Director of Sales & Marketing.

What’s a typical day?

• Answer email and phone inquiries from potential renters and scheduling tours at various locations
• Visiting sites to conduct tours with prospective renters, answer their questions, and provide next steps for reserving their unit
• Creating profiles for new renters, collecting their deposits and connecting them with our admin team to complete their lease package
• Posting ads on various platforms to bring in more prospective leads
• Following up on past appointments to close the sale, offer alternative options, or collect feedback

As a member of our team, you will:

• Answer phone, email, and all other inquiries about available units
• Maintain accurate client profiles
• Keep CRM accurate and up-to-date
• Schedule & conduct tours with prospective renters in-person, onsite and virtually (current locations include Waterloo, Stratford, Guelph & London, ON)
• Coordinate and collect the correct documents and review applications to submit for approval
• Set up new tenant profiles and generate leases in our custom database
• Coordinate deposit collection and communicating with the Lease Advisor team to facilitate proper lease completion and approval
• Provide feedback to management on showings, buildings and units and complete regular mystery shop reports of various competitors
• Work closely with the marketing department at HQ to post & maintain accurate advertisements on various sites including Kijiji, Facebook, Instagram, etc.
• Write, review and edit content in eblasts, marketing material and social media platforms
• Take photos & film for social media platforms
• Using social media to engage community to promote listing
• Assist with property inspections and other resident services tasks when needed
• Receive and process rent, parking, and other various payments
• Be part of the front-line team that greets customers when in the office
• Assist with mass move-ins for new projects and student buildings as needed, typically in April/May & August/September
• Other duties as required

This is a full-time position scheduled Tuesday – Saturday or Monday - Friday between 10am and 6pm.  The schedule is subject to some potential changes at certain times of the year such as peak busy times (April-May and August-September).

To apply:  please fill out the form below

The Domus Group of Companies is an equal opportunity employer.  Accommodations are available on request for candidates taking part in all aspects of the selection process. 
Please reach out to us if needed.