Rent Payment Coordinator

Full-time, Waterloo, ON


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Who are we?

Domus Inc.  is a leader in providing innovative real estate investment and management solutions.  Having over 14 years of experience, our areas of expertise include student housing, residential, condominiums, development consulting, and asset stabilization.  Our portfolio of over 1000 units across Canada includes providing exceptional customer service to over 4000 residents.

We are a love-to-have-fun team that craves growth.  With the majority of our residents being students, we specialize in giving them the best off-campus living experience possible!  We know that the 4 years of higher learning is one of life’s most memorable experiences and we support our residents as they transition from year to year.  Innovation is our jam; we welcome change and new ways of doing things.

Work Environment

We are currently looking for a Rent Payment Coordinator to join our finance team at our head office location in Waterloo, ON.

Our staff is an ambitious team of go-getters with a passion for enhancing the customer experience at every level.   We want you to love where you work.  Domus is comprised of a larger HQ office with multiple site offices at various locations across Canada; all team members help each other out and work together towards a common goal.

This is the perfect opportunity for someone looking to kick-start their work experience in a dynamic office environment with endless opportunities to grow.



Job description

You will be part of the finance team that provided customer service to both investors and residents. This position primarily involves the collection and follow-up of rent and other payments.

What are we looking for?

  • An eager-to-learn attitude!
  • Working towards completion of a post-secondary educational program
  • Excellent communication and interpersonal skills
  • Efficient computer skills including Microsoft Excel, Word and ability to learn new software (Yardi Property Management Software)
  • Solid organization and time management skills
  • Thrives in a fast-paced environment and coordinating with a team
  • Accountable to set and achieve deadlines independently
  • Sees change as an opportunity for growth
  • G License

Main Responsibilities

  • Communicate with residents on all past due payments including rent and damage charges
  • Issue & deliver all formal notices of terminations for non-payment of rent
  • Coordinate with the Resident Services department to collect necessary documentation required to support notices and applications
  • Coordinate with leasing to advise of agreed upon termination dates, vacancies, and request for re-rentals
  • Coordinate with off-site teams to collect all past due payments and deliver notices
  • Coordinate and following up of all termination notice inspections
  • Communicate with landlords regarding all arrears, applications, status updates, and results of efforts including LTB decisions
  • Communicate and coordinate with paralegals for the processing and execution of all LTB and Small Claims court applications
  • Provide daily/weekly/monthly collection status reports to Management team for review
  • Assist Resident Services Department to resolve any other escalated tenant issues


Want to join our team? Apply today

Please email your cover letter & resume (PDF format only) to careers@domushousing.com. Please include Job Title and location  in the subject line.  Or you may fill out our application form here.

Domus Inc. is an equal opportunity employer.  Accommodations are available on request for candidates taking part in all aspects of the selection process.  Please reach out to us if needed.